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Website Terms of Use

These terms govern your use of the Prowse Phillips Law website. They are not the terms on which we provide legal services to clients — those are set out in the Engagement Letter and Terms of Business that you separately review and sign before we start work on your case.

Last updated: 25 April 2026

1. Who we are

This website is operated by Prowse Phillips Law Limited, a limited company incorporated in England and Wales (Company No. 9483512), with its registered office at Unit 15, Connect Business Village, 24 Derby Road, Liverpool L5 9PR. We are authorised and regulated by the Solicitors Regulation Authority (SRA No. 621870). The SRA Standards and Regulations applicable to us are published at www.sra.org.uk.

References in these terms to “we”, “us”, “our” mean Prowse Phillips Law Limited. References to “you”, “your” mean the person using the website.

Regulatory information and professional indemnity insurance

We publish the following information in line with the SRA Transparency Rules:

  • Regulator: Solicitors Regulation Authority — SRA Number 621870. You can verify our authorisation on the SRA register at www.sra.org.uk.
  • Compulsory professional indemnity insurance: we carry compulsory PII at or above the SRA minimum compulsory layer of £3 million per claim. Our compulsory layer is provided by <<PII_INSURER_NAME>> for the current policy year.
  • Territorial coverage of our policy: worldwide, in respect of services provided from our offices in England and Wales (subject to the policy terms).
  • SRA Compensation Fund: as an SRA-authorised firm, certain payments made to us by clients may, in qualifying circumstances, be protected by the SRA Compensation Fund. Details are published at sra.org.uk/consumers/compensation-fund.
  • VAT: our VAT registration number is <<VAT_NUMBER>> (if registered).

<<COMPLIANCE NOTE — replace the PII insurer name and VAT number placeholders with the current values before publishing. Update the PII section each policy year.>>

2. Acceptance of these terms

By accessing or using this website you accept these Terms of Use. If you do not accept them, please do not use the website. We may update these terms from time to time; the version that applies is the one published here at the time you use the website.

3. The website is information only — it is not legal advice

The content on this website is published for general information. It does not constitute legal advice and must not be relied on as a substitute for professional advice on your particular circumstances. Submitting an enquiry through this website does not, on its own, create a solicitor-client relationship between you and us. A solicitor-client relationship is only formed once we have completed our identity, conflict, and onboarding checks and you have signed our Engagement Letter and Terms of Business.

4. Acceptable use

You agree that you will not:

  • use the website in any way that breaks the law or any applicable regulation;
  • provide false, misleading, or impersonated information when filling in any form;
  • attempt to gain unauthorised access to the website, any account, or any system or network connected to the website;
  • interfere with, damage, or disrupt the website or any of its features (including by uploading malware or attempting any form of denial-of-service attack);
  • use the website to send unsolicited communications, harvest data, or carry out any form of automated scraping or bot activity without our written permission; or
  • copy, reproduce, modify, or distribute any part of the website except as expressly permitted below.

5. Intellectual property

All trade marks, logos, copy, graphics, software, layout, and other content on this website are owned by us or our licensors and are protected by intellectual property law. You may view, download, and print individual pages for your own personal, non-commercial use. You must not otherwise reproduce, modify, distribute, or commercially exploit any part of the website without our prior written consent.

6. Links to and from this website

The website may contain links to third-party websites, including the websites of our regulators, the Legal Ombudsman, and free debt-advice charities. We provide these links for convenience and do not control or endorse the content of those external sites. You access third-party sites at your own risk.

You may link to our home page provided you do so in a way that is fair, lawful, and does not damage our reputation. You must not frame our website on any other site or create a link in a way that suggests any form of association, approval, or endorsement that does not exist.

7. Availability and changes

We try to keep the website available and up to date, but we do not guarantee that it will always be available, uninterrupted, or error-free. We may suspend, withdraw, or change any part of the website at any time without notice, including for maintenance, security, or to comply with our regulatory obligations.

8. Our liability for the website

To the fullest extent permitted by law, we exclude all conditions, warranties, and other terms that might otherwise be implied into your use of this website. We are not liable to you for any loss or damage (whether in contract, tort, breach of statutory duty, or otherwise) arising out of or in connection with your use of the website, including any loss of profits, data, business, or goodwill, or any indirect or consequential loss.

Nothing in these Terms of Use limits or excludes our liability for fraud or fraudulent misrepresentation, for death or personal injury caused by our negligence, or for any other liability that cannot lawfully be limited or excluded.

9. Free debt advice is available elsewhere

Our debt-resolution service is a paid legal service. Free debt advice is available from organisations such as StepChange, National Debtline, Citizens Advice, and MoneyHelper. You are encouraged to consider those services before instructing any paid provider.

10. Privacy and cookies

How we handle your personal information is set out in our Privacy Policy. Information about the cookies and similar technologies we use is published in our Cookie Policy at prowsephillips.co.uk/cookie-policy.

11. Complaints

Complaints about the legal service we provide are handled under our Complaints Procedure. Complaints about the website itself can be sent to info@prowsephillips.co.uk.

12. Engagement Letter and Terms of Business

If you decide to instruct us, the legal relationship between you and the firm — including the scope of work, our fees, your right to cancel, and how we may end the engagement — is governed by the Engagement Letter and Terms of Business that we provide to you separately and that you sign before we begin work. Where any clause in those documents conflicts with these Terms of Use, the Engagement Letter and Terms of Business prevail.

13. Governing law and jurisdiction

These Terms of Use, and any dispute or claim arising out of or in connection with them or your use of the website, are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact us